RPG Card Services Blog

How to Start a Customer Loyalty Program.

Written by Julianna Castro | Mar 22, 2023 3:00:00 PM

Starting a customer loyalty program is a great way to make your business more profitable. Loyalty programs can help you keep track of your best customers, make them feel special, and encourage repeat purchases. The most important part of any loyalty program is choosing the right reward for your customers. Here are some tips on how to get started.

 

 

How to Get Started in Four Steps.

Step #1: Figure out when to start

Before you begin, consider the time and resources needed to start a loyalty program. These questions will determine how you proceed with planning and implementing your loyalty program.

  • How soon do you want to get your program off the ground?
  • Will it take weeks or months for implementation?
  • Do you have the staff on hand to manage the program in-house, or will it require hiring an outside consultant?

 

Step #2: Research who will be using the program

The second step in creating a customer loyalty program is to decide who your target customers are. This will give you a better idea of what kind of rewards and incentives they'd like to see in a program. Once you know your target customers, look at their buying habits.

  • Are they loyal to certain brands?
  • Do they use coupons or discount codes when shopping?
  • If so, what kind of discounts do they prefer?
  • What do these customers value most in a loyalty program?

For example, if your business sells high-end clothing for men and women, you might offer rewards like free shipping on any order over $100 or 20% off. It's also important to think about the types of rewards they'll respond to base on their personal interests. If your business caters to families with children, then offering free kid's meals may be more effective than offering discounts on adult-sized meals. Once you have identified the right customers, research free tools that'll help you get started. If you're just starting out, then a basic email list or social media account is all you need to get started.

 

Step #3: Ask the right questions

What do you want your customers to gain from your loyalty program? How much can you afford? And what makes your program stand out? If these questions sound familiar, don't worry. They're all important. The first is an emotional question that will help you decide what kind of program fits with your brand and culture. The second is a financial question that will help determine the type of program (and software) that should be used. Lastly, the third is a strategic question that ties everything together by helping you decide which features are most important for your business objectives.

 

Step #4: Discover rewards

So, you're ready to start a customer loyalty program, and you’re ready to give your customers rewards, but what kind of reward works best? Many companies choose to offer gift cards as the main component of their loyalty program because they are versatile and easy to redeem. Customers can use them at any time, for any reason. They also don't expire or lose value over time depending on the brand, which means that businesses don’t have to worry about inventory control or stocking up on specific amounts of discounted merchandise every month like they do with other types of rewards such as coupons or discounts. Choose RPG Card Services to elevate your loyalty program and choose from over # brands at bit.ly/RPGbrands.

 

Another popular option is longevity rewards, where customers earn points toward prizes based on how long they've been with your company (for example: 1 point for every year). This type of program helps encourage repeat business by rewarding loyal customers with free products and services once they reach certain milestones in their relationship with the company.

 

Reminder: Your best customers are worth it.

Once you know who your best customers are, don’t miss the opportunity to make them feel appreciated. Your best customers are worth the investment. They will keep coming back. They will spread the world about your company and recommend it to others. The key is to find something that works for your brand!